Malouines South Atlantic - Terms, Conditions and Travel Requirements



GENERAL TERMS AND CONDITIONS FOR TRAVELING WITH MALOUINES SOUTH ATLANTIC, AND TRAVEL REQUIREMENTS


GENERAL TERMS AND CONDITIONS FOR TRAVELING WITH MALOUINES SOUTH ATLANTIC
The use of this website, or our Tours and Services Catalog, is conditional upon your acceptance, without modification, of all terms and conditions provided below. Your continued use of this website, our services, or our Tours and Services Catalog, communicates your acceptance of these terms.
The following terms and conditions apply to all programs provided by Malouines South Atlantic. Because of the different weather conditions, wildlife, location, and political status of each location featured in our Travel Packages, additional terms and conditions will apply for each destination, and are listed below.
Malouines South Atlantic reserves the right to make changes to this website and this document at any time.

RESPONSABILITY

Our services do not include Medical Insurance or Life Insurance.
Our services may take place on very remote regions, away from big cities, where no complex health-related situations can be taken care of. Some accidents may require emergency avacuation by private plane or helicopter, to mainland South America. Treatment and repatriation costs are additional, therefore, a Medical Insurance cover of at least 200,000 United States Dollars, is strongly recommended. You can contact us for options.
Each passenger is responsible for his/her actions. Malouines South Atlantic, nor its agents, assume any liability whatsoever for any damage, loss, accident, death, or delay to persons or property in consecuence of passenger's actions.
Malouines South Atlantic, acts only in the capacity of agents in matters relating to travel and do not assume any liability whatsoever for any damage, loss, accident, death, or delay to persons or property due to an act of default of any hotel, carrier, restaurant, airline, scientific base, company or person rendering any of the services included in the tour, bad weather, road conditions, transportation delays, government intervention, sickness, labor strikes, equipment malfunction, force majeure, or by act of God.
The cost of delays is not included, in the event that bad weather, road conditions, transportation delays, government intervention, sickness, labor strikes, equipment malfunction, force majeure, or any other contingency for which Malouines South Atlantic, or its agents, cannot make provision, occurs. Malouines South Atlantic assumes no responsability for the aforementioned cost of delays.
Please insure that you have all necessary documents to travel. No refunds or changes will be made if clients are denied boarding for not being in possession of proper travel documents.
Malouines South Atlantic is not responsible for lost or stolen documents.

PAYMENTS AND ITINERARY CHANGES
Payments can be done in cash, bank wire transfer, check, money order or credit card (Visa, Mastercard, American Express). Credit card and bank fees may apply.
Payments (not including credit card/bank charges):
Falkland Islands tours
Once reservation is confirmed, a 40% payment is required within 15 days. Final payment is due 90 days prior to departure.
Private yatchs to South Georgia and South Sandwich Islands
Once reservation is confirmed, a 40% payment is required within 20 days. Another 30% will be required 5 months prior to departure. The remaining 30% is due 60 days prior to departure.
Land-based expeditions in Antarctica
Once reservation is confirmed, a 50% payment is required within 30 days. The remaining 50% is due 120 days prior to departure.
Southern Patagonia and Tierra del Fuego
Once reservation is confirmed, a 30% payment is required within 15 days. The remaining 70% is due 60 days prior to departure.
Please contact us for airlines' payment policies.
Prices are final once we recieve final payment.
There will be a 50 United States Dollars charge for any change once booking is confirmed, plus charges imposed to us by airlines, hotels and/or providers.

REFUNDS AND CANCELLATIONS
All requests for cancellations must be received in writing, e-mailed or faxed.
Once we are notified, cancellation fees are as follow (not including credit card/bank charges): Cancellations made beyond 90 days will qualify for a full refund less a $75 administration fee plus credit card charges if applicable. Thereafter, per person : Any cancellation made between 90 days to 60 days prior to trip will qualify for a 50% refund. No refund will be issued for cancellations within 60 days of departure. Air packages and air tickets are subject to cancellation policies imposed by the airlines. Al tiempo de notificarnos usted que debe cancelar su viaje, dependiendo del destino elegido, se aplicarán los siguientes gastos y/o penalidades (estos valores no incluyen los gastos bancarios que puedan incurrir):
Falkland Islands tours
Cancellations received up to 60 days prior to departure - 30%.
Cancellations received up to 30 days prior to departure - 40%.
Cancellations made within 30 days of departure - 100%.
Private yatchs to South Georgia and South Sandwich Islands
Cancellations received up to 120 days prior to departure - 30%.
Cancellations received up to 45 days prior to departure - 60%.
Cancellations made within 45 days of departure - 100%.
Land-based expeditions in Antarctica
Cancellations received up to 120 days prior to departure - 40%.
Cancellations made within 120 days of departure - 100%.
Southern Patagonia and Tierra del Fuego
Cancellations received up to 60 days prior to departure - 30%.
Cancellations received up to 30 days prior to departure - 40%.
Cancellations made within 30 days of departure - 100%.
No partial refunds will be given for unused hotel rooms, meals, sightseeing trips or other activities for any reason whatsoever. Credits are not given for specific services not used once the trip has started.
Malouines South Atlantic reserves the right to cancel any trip due to unforseen circunstances with local outfitters, agents or others. In such case, a full refund of trip cost is given. Malouines South Atlantic is not responsible for additional expenses incurred by passengers in preparing the trip (i.e. visa fees if applicable, equipment, medical expenses, etc.).
equipamiento, gastos médicos, etc.).

COPYRIGHT
All text, graphics, and files, included on this website and the Tours and Services Catalog, are the property of Malouines South Atlantic or its content suppliers. Otherwise noted, all images are property of Ezequiel Gatti, and are protected by international copyright laws.
This website, or any portion of this website, may not be reproduced, duplicated, copied, sold, resold or exploited for any commercial purposes that are not expressly granted by Malouines South Atlantic.
All information published on this web site may include inaccuracies or typographical errors.
While we make all reasonable attemps to ensure the accuracy of the information on this web site, neither Malouines South Atlantic nor its providers can be held responsible by the customer for the accuracy of the information provided.

PERSONAL INFORMATION
We will not ask you for information that does not have a purpose and we will not require information to be disclosed that is not absolutely necessary. Malouines South Atlantic is the sole owner of the information collected. We will not sell or rent your information to others.
Except as required by law, personal information will not be revealed to third parties.
Our agents may take photographs during the trip. Passengers extend Malouines South Atlantic permission to take their photograph during the trip and release all rights over those images. Passengers who do not wish to be photographed must inform Malouines South Atlantic prior to departure.

ADDITIONAL TERMS AND CONDITIONS

A - FALKLAND ISLANDS
Travel Requirements (travel documents)
1.- Passport, valid for at least 6 months before departure. No visa is required for citizens of the EC, Mercosur, USA or the British Commonwealth. Citizens from other countries should check with their nearest British Consul before travelling.
2.- Return air ticket, and pre-arranged accomodation and services in the Falkland Islands.
3.- Evidence in the form of cash or major credit card will be required of sufficient funds to cover the expected length of stay.
4.- All passengers are required to have a Medical Insurance cover of at least 200,000 United States Dollars that includes emergency evacuation.

Booking Conditions
Passengers are aware of the sovereignty conflict over the Falkland Islands, between Argentina and the United Kingdom, and accepts that any type of provocation, flags, paintings, songs, violent expressions, etc., in relation, whether in favor or against any of the parts involved, could be received as an aggresion, and could even cause detention and subsequent deportation any individual involved. All visitors are responsible for his/her actions, and are expected to be respectful with the local population, their way of life, and the enviroment.
Malouines South Atlantic, nor its agents, assume any liability whatsoever in consecuence of passenger's actions.

B - SOUTH GEORGIA AND SOUTH SANDWICH ISLANDS
Travel Requirements (travel documents)
1.- Passport, valid for at least 6 months before departure. No visa is required for citizens of the EC, Mercosur, USA or the British Commonwealth. Citizens from other countries should check with their nearest British Consul before travelling.
2.- Visitor’s permit (to be issued through Malouines South Atlantic).
3.- All passengers are required to have a Medical Insurance cover of at least 200,000 United States Dollars that includes emergency evacuation.

Booking Conditions
Passengers are aware of the sovereignty conflict over the South Georgia and South Sandwich Islands, between Argentina and the United Kingdom, and accepts that any type of provocation, flags, paintings, songs, violent expressions, etc., in relation, whether in favor or against any of the parts involved, could be received as an aggresion, and could even cause detention and subsequent deportation any individual involved. All visitors are responsible for his/her actions, and are expected to be respectful with the people working on the islands, their way of life, and the enviroment.
Malouines South Atlantic, nor its agents, assume any liability whatsoever in consecuence of passenger's actions.

C - ANTARCTICA
Travel Requirements (travel documents)
1.- Passport, valid for at least 6 months before departure.
2.- Visitor’s permit (to be issued through Malouines South Atlantic).
3.- All passengers are required to have a Medical Insurance cover of at least 200,000 United States Dollars that includes emergency evacuation.

Booking Conditions
Most land-based Antactica expeditions, require the agreement of additional terms and forms related to passenger's phisical condition and health. These documents will be provided by Malouines South Atlantic before booking.

D - SOUTHERN PATAGONIA AND TIERRA DEL FUEGO
Travel Requirements (travel documents)
- All tours and expeditions taking place in Argentina:
1.- ID (Argentina, Chile, Uruguay, Brasil, Paraguay o Bolivia), or Passport, valid for at least 6 months before departure and visa if necessary (rest of the world).
2.- All passengers are required to have a Medical Insurance that includes emergency evacuation.
- All tours and expeditions taking place in Chile:
1.- ID (Argentina, Chile, Uruguay, Brasil y Paraguay), or Passport, valid for at least 6 months before departure and visa if necessary (rest of the world).
2.- All passengers are required to have a Medical Insurance that includes emergency evacuation.

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IMPORTANT
MALOUINES SOUTH ATLANTIC, HAD NEVER, AND WILL NEVER BE PART OF ANY DEBATE OR DISPUTE ON THE FALKLAND ISLANDS AND SOUTH ATLANTIC TERRITORIES SOVEREIGNTY. MALOUINES SOUTH ATLANTIC, HAD NEVER, AND WILL NEVER HAVE POLITICAL INTENTIONS OF ANY KIND.
REMEMBER THAT YOU ARE THE ONLY RESPONSIBLE FOR YOUR ACTIONS, AND THESE ACTIONS MAY LEAD TO DETENTION AND DEPORTATION. NO REFUNDS OR CREDIT WILL BE GIVEN FOR SERVICES LOST IN CONSECUENCE OF PASSENGERS ACTIONS.

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April 10th, 2006. © Malouines South Atlantic / Evais GTL. Updated: June 09th, 2008.



Stanley: (500) 54.359 | info@malouines.com
London: (44.20) 8816.8102 | contact@malouines.co.uk
Buenos Aires: (54.11) 5032.9059 | cmessina@malouines.com

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